Find a reputable business?

Complaints and Resolutions

Mortgage Assets Management, LLC complaints

Read Complaints File Complaint View Full Report

14405 Walters Road, Suite 200
Houston, TX 77014 | Get Directions

(800) 458-9916

http://www.mamassets.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$66,605.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Mortgage Assets Management, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Mortgage Assets Management, LLC

Sort by

3/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $45,000.00 Amount Settled: $0.00

Customer Complaint

2/14/2022

Reverse Mortgage on Walter's Road in Houston, TX was paid off for my deceased mother's loan in June 2017. The property was sold to my sister at the appraised amount. Reverse Mortgage never closed out the loan and continued to call us about the loan and we referred them to the loan department and a Vice President name Gorge and officer name Elsa. they handled the closing with our attorney Steve Nixon with Milner and Nixon. the are now trying to get the write off amount from us. Resolution Sought We would like them to close the account that is in my Mother's name. Leonia Bradley Roach and pay all legal fees we have incurred and pain and suffering because they did not complete the agreement..

10/17/2021

RESPONSE: Complaint was not answered Amount in Dispute: $17,000.00 Amount Settled: $0.00

Customer Complaint

9/21/2021

I took out a loan with this company to purchase my condominium, the remainder paid to my in monthly installments. On September 19, 2021, I filed a Change of Plan, to go into effect on October 1, 2021. Now the company is telling me that I can't get my money until November! This doesn't seem right. Resolution Sought I would like Reverse Mortgage Solutions to implement standard business practices.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile