Complaints for Mortgage Makeovers Inc. in Newhall, CA

23030 Lyons Avenue, Suite 108
Newhall, CA 91321 | Get Directions

(818) 540-5454

http://www.radioken.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints typically allege failure to fulfill services and difficulty obtaining refunds. Complainants allege after paying upfront fees ranging from $750-5000 for loan modification and mortgage services the company fails to deliver the services promised. Further complainants allege failure to issue refunds promptly as promised lenders and mortgage companies are not contacted as promised failure to provide contract for services and poor customer service. ~~The company responds to some complaints by issuing partial or full refunds promising refunds or denying allegations that they provide loan modification services. In some cases the company agreed to continue assisting the complainant. ~

Complaint Closing Statistics

0 complaints against Mortgage Makeovers Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Mortgage Makeovers Inc. complaints