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MortgagePros, LLC complaints

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880 West Long Lake Road
Troy, MI 48098 | Get Directions

(248) 416-1361

https://mtgpros.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against MortgagePros, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against MortgagePros, LLC

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5/15/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/21/2025

I have recently been inundated with phone calls from this company mortgage pros I've asked them to please take me off of their calling list and they continue to call me daily to try to get me to buy a mortgage through them or refinance my home I've asked them several times please take me off your calling list they refuse to do that and keep calling and harassing me I want to file a complaint against them I have their phone number their name is mortgage pros their phone number is 208-352-9487 how do I file a complaint Resolution Sought I would like them to take me off of their calling list and quit harassing me

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