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Moss Home Improvement & Roofing Inc. complaints

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220 River Ridge Road
Danville, VA 24541 | Get Directions

(434) 685-7370

https://mosshomeimprovement.co...

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Moss Home Improvement & Roofing Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Moss Home Improvement & Roofing Inc.

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10/3/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

8/17/2023

Moss Home Improvement whom I've dealt with for a long time and the original owner Marvin Moss passed away and Chris Miller who worked for him bought the business and I continue to have water come down between the facia and the gutter and it's going into my basement and I just got I just heard from him and he said he would be here today that's doubtful Resolution Sought I would like for Moss Home Improvement to get a letter from you all

Company Response

9/21/2023

She has agreed to pay us $100 per month until it is paid in full there is nothing wrong with the work that we did.

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