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Moss Road Performance LLC complaints

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5424 Cotton Street
Gaceville, FL 32440 | Get Directions

(850) 768-3789

http://www.mossroadperformance...

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Moss Road Performance LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Moss Road Performance LLC

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3/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

2/9/2024

Sold me a automobile normally that the transmission was no good causing $5,000 to fix cannot afford and block me on phone and should have fixed the automobile taking my $2,500 he does not need to have a job, having to take it towed to meet bondy's Nissan in Dothan Alabama and they know that they knew it too has diagnostic reports did not get to drive the automobile hardly any before automatically quitting all together knowingly done this to a person that draws disability. Resolution Sought Give me back my money I don't deserve it.

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