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Mossy Nissan Oceanside complaints

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3535 College Blvd
Oceanside, CA 92056-4666 | Get Directions

(760) 720-9797

http://www.mossy.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mossy Nissan Oceanside closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mossy Nissan Oceanside

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9/27/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/1/2021

To the attention of Executive Management of Mossy Nissan: It is important that I bring to your attention the unprofessional service provided in my recent financing experience at Mossy Nissan in Oceanside. I have previously owned a Nissan vehicle (from a different dealership) therefore decided to remain a loyal customer to Nissan and upgrade to a newer vehicle. During my first visit at Mossy Nissan in Oceanside I was asked to submit all documents required during the finance process (as usual). After the review of my documents I was told that I had been approved, paperwork was signed, a down payment was given, keys received and I drove off with the car. This was such an exciting moment especially for my children who looked forward to a more comfortable family vehicle. All of this excitement to then being notified that I needed to return the vehicle due to the bank "not approving the loan." I was told that I needed to submit further documentation and that the bank would then approve the loan. Having to go out of my way to gather additional documents was such an inconvenience, being a single parent you can imagine how busy I already am. The situation could've been avoided if the process was done correctly the first time. Nonetheless seeing the excitement in my children's face I decided to continue with the process more so due to the fact that I was guaranteed an approval once I submitted additional information. More information, but ran out of room. Resolution Sought I would appreciate someone from corporate could address this matter. Get a full response.

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