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Motel 6 complaints

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18970 Labin Court
Rowland Heights, CA 91748 | Get Directions

(626) 275-9051

http://www.motel6.com

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Total Amount in Dispute:
$401.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Motel 6 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Motel 6

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2/3/2026

RESPONSE: Complaint was not answered Amount in Dispute: $400.90 Amount Settled: $0.00

Customer Complaint

1/8/2026

I was accused of breaking into a room that I did not break into. I'm 61 years old and would never do anything like this duh ex manager is the one that supposedly Dr me well we rented a room we've been there for almost a week and she came banging on the door and said I had to leave her she was doing me and my husband and our puppies out and I don't think that it's fair that she throws her weight around and bullies on people and cusses and yells and screams at her yes and that I had to leave for something that I did not do. Today I was asked to leave that she came banging on the door like a mad woman and I don't think that's fair I didn't break into the room they know I didn't she said there was cameras and she rolled back and she seen me doing it and that is not true because it was not me it was another employee's daughter that broke into the room did not tell me she broke into the room I had paid for the room the day before she was supposed to pay for the room that day she told me she did and I believe you to find out that she didn't and that she was the one that broke into the room Resolution Sought For me to be able to stay there without any problems from Carmen the staff member that bullies everybody there she allows all kinds of illegally activities to go on there but yet picks and chooses who she wants to pick on it accused of things that they're not doing what I want done is for me to be able to stay there like I said without any problems

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