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Motel 6 complaints

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4940 NE 14th Street
Des Moines, IA 50313-2033 | Get Directions

(515) 266-5456

https://www.motel6.com/en/home...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Motel 6 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Motel 6

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12/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/27/2023

I had received a room key from one of the male housekeeper that was employed at the motel 6 on north side of des moines ia. The fellowing morining someone trys to get into the room at about 9:30 check out isnt until 11:00. So i told him i was.checking out so i left the room and went to my other friend room. I was in the bathroom when i heard the owner at the door saying i wasnt allowed on the property since i was in the room 218. But what not right is the fact that i am the only one that got punished but the housekeeper still has his job and has a room at the motel 6 that i am not allowed to even go on the property. Resolution Sought I am allowed to be on the property or he gets fired and also banned

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