Find a reputable business?

Complaints and Resolutions

Motel 6 complaints

Read Complaints File Complaint View Full Report

4021 Frederick Avenue
Saint Joseph, MO 64506-3156 | Get Directions

(816) 232-2311

http://www.motel6.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$225.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Motel 6 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Motel 6

Sort by

9/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $225.33 Amount Settled: $0.00

Customer Complaint

8/18/2023

My husband and I were at Motel 6 on August 2nd to the 5th, we checked into our room and started to see cockroaches in the room also the toilet had the flush 2-3 times before it would flush the shower was all rusty there was a hole in the was in the bathroom and the barely ran and the floor was so dirty I had to take a towel and wipe my feet before I could put my shoes on. My husband went back to the office to complain and get diff room and was told we know about the bugs and just deal with it. I went to office the next morning and got diff room. We had asked several times to speak with a supervisor and never one around. I have called them several times. Asked for phone number for owner with no luck did get email for them had written to them 3 times telling what happened and have never got any kind of response.Tried calling again yesterday and was hung up on Resolution Sought We want refunded for the stay, the room should have never been rented out and better staff and whom ever is in charge that they contact the person with a complaint.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile