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Motel 6 complaints

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3454 Miller Bridge Road
Connelly Springs, NC 28612 | Get Directions

(828) 397-5573

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Total Amount in Dispute:
$308.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Motel 6 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Motel 6

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7/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $308.00 Amount Settled: $0.00

Customer Complaint

6/13/2024

On a 2 night stay from WV to NC to say goodbye to my father who is passing away in hospice, I reserved a room at Motel 6. Upon getting there, we realized the room they initially put us in smelled very bad so we asked to switch rooms. We have 2 very young children. The woman at the desk was VERY rude about it but did agree to changing our rooms which was an additional $30. The room we were put into had black mold/mildew all over and also smelled as well. Upon checkout, we discovered that the sink leaked all over our clothing for the trip and had ruined an entire duffel bag of clothes for our 10 hour drive back. My 2 year old son had accidentally mixed up his blanket for one of the ones they had and the same woman who was rude to us at the beginning of the stay started scolding us about the blanket and threatening to not give us our $100 security deposit back. Obviously upon realizing that this was a mixup, I gave the blanket back—and at this point explained that the room was in awful conditions. She then got angry that we stayed there the entire visit with no complaint until then, and I explained that we didn't have unlimited money for another stay at another hotel for just a day since we were so far out of town. Resolution Sought I would like a refund.

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