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Motel 6 complaints

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401 Constitution Drive
West Monroe, LA 71292 | Get Directions

(318) 388-3810

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Motel 6 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Motel 6

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7/6/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/10/2025

I paid for a night to stay at motel 6 and have stayed there several nights a week for the past 3 months. Well they gave me room 137 and I stayed in that room a couple nights before and was aware the air didn't work so I asked for another room and the owner said he could get it to work. So we went to the room and he tells me I have to take the cover off the unit and and manually start the fan with my hand. Well that's dangerous but it barely worked and would only stay going for maybe 3 mins before u had to manually start it again. So I informed that was not gonna work and jus put me in a different room. That's wen he got all upset and told me to jus leave and I could never come back there again r he would call police. I don't feel this is right and something should b done about this and I feel like suing them real soon. So plz do something to the owner of motel 6 because wat he done has to b illegal I'll b waiting for a response to see how u handled the sotuation Resolution Sought Would like to b let back on the property with some free stay if no free stay I will be filing a law suit

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