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Motel 6 complaints

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1120 West Colton Avenue
Redlands, CA 92374 | Get Directions

(909) 347-7905

https://www.motel6.com/propert...

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Total Amount in Dispute:
$520.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Motel 6 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Motel 6

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3/2/2026

RESPONSE: Making a partial refund Amount in Dispute: $520.44 Amount Settled: $0.00

Customer Complaint

2/4/2026

We stayed here from 1/29-2/3, we were scheduled to stay until 2/4, but on 2/1, the power went out, and the manager refused to relocate me or refund my money. I had to stay there 2 days without electricity until I was paid to be able to make a reservation elsewhere. The maid never came we had no amenities, there were bugs, and the people next to our room were smoking and we could smell it, this is non-smoking establishment. Resolution Sought A refund of $520.44 for the entire stay

Company Response

2/18/2026

Power was off for 2 days guest paid online 6 days and we refunded half money back $260.00 after they stayed the entire time to make guest happy and fully satisfied.

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