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Mother Shucker's Crab Shack complaints

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1014 Winchester Avenue
Martinsburg, WV 25401 | Get Directions

(304) 262-0077

http://mothershuckerscrabshack...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Mother Shucker's Crab Shack closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Mother Shucker's Crab Shack

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6/22/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/14/2021

I went to this restaurant on Sunday, May 9. I had a very bad experience and wrote a review on their Facebook page. The owner responded to the review and called me an a*****e and an idiot. I had every right to complain on their Facebook page about my experience and did not appreciate the rude response. They also lied about what happened so they would look like they were right Resolution Sought I would like an apology for their rudeness.

Company Response

6/10/2021

My response is no different than what I wrote on Facebook. . She is BARRED from this restaurant for her obnoxious & rude behavior.

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