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MotionPoint Company complaints

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4661 Johnson Roadd #14
Coconut Creek, FL 33073 | Get Directions

(954) 421-0890

http://www.motionpoint.com

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Total Amount in Dispute:
$840.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against MotionPoint Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against MotionPoint Company

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8/4/2026

RESPONSE: Complaint was not answered Amount in Dispute: $840.00 Amount Settled: $0.00

Customer Complaint

7/9/2026

Frank Philips contacted me on 15 June 2026 ordering translation into Polish of a document, at agreed price of 840 euro. He provided. Purchase Order 0280 for the job. Upon completion, I submitted my invoice; I was referred to John Peter Schiller, Payment Manager. He advised me that due to the international transfer, I am required to make a payment of 185 pounds for the creation of "ACH virtual terminal". This appears to be a blatant scam, attempting to distort money from me rather that making the payment. I have sent a number of emails to the company but to no avail. Communication with Frank Philips and John Peter Schiller was mainly via WhatsApp on +1(929)843-4380 and +1(825)4878808 respectively. I am a professional translator based in Sydney, Australia, which makes the matter very difficult for me to resolve. Resolution Sought Payment of 840 euro for services rendered as per PO 0280

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