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Motor Vehicle Assurance complaints

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26 Main Street Suite 107
Toms River , NJ 08753 | Get Directions

(877) 747-6982

http://mvawarranty.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Motor Vehicle Assurance closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Motor Vehicle Assurance

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8/24/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/8/2023

I purchase a 3,300 dollars Ext Warranty from motor vehicle assurance in 2018. Plan term miles 100.000. In 2022 I trade my 2015 Nissan frontier miles 63,434. I have call this company and call and got no response. My service contract number is savn006966. It's been one full year. No response. Resolution Sought Is for this company to pay me refund in full.

Company Response

8/14/2023

The customer's refund was mailed out a while ago on May 26,2023. Tracking id was 70221670000229122720 and it was marked as delivered on May 30th 2023.

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