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Motorcars Toyota complaints

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2950 Mayfield Road
Cleveland Heights, OH 44118 | Get Directions

(216) 321-9100

https://www.motorcarstoyota.co...

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Motorcars Toyota closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Motorcars Toyota

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9/7/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

8/8/2022

Finance 2016 jeep renegade (2.4) thru Capital One 7/11/22 motor cars Toyota 2950 Mayfield Rd. Cleveland Heights,Ohio44118...Operated car (2 weeks) NO START had Towed to motor cars..kept 2 days,Can't get Started need to have Towed to Jeep dealership 55,463 at purchase, less than100 miles driving made appointment to Jeep dealership 8/10/22 Resolution Sought Pay for all inconvenient issues (towing,missed appointments,family events, renting a vehicle!

Company Response

8/11/2022

Customer bought a perfectly running car. Towed car back two weeks later for no start. Upon inspection there obvious damage to wiring from a rodent. This damage makes the car inoperable, meaning it was not there when it was sold to customer. Customer has been advised what the issue is, we can make necessary repairs to the vehicle but customer is responsible for paying for the repair.

Customer Rebuttal

8/26/2022

Dealership will not come to reasonable resolution. Must pay total repairs for Vehicle. Have not communicated with Dealer. Service Dept. has had vehicle since8/9/2022 thru 8/25/2022 ,have no paper work for registration,tag expires8/25/2022 Negotiate a reasonable resolution. Make vehicle operable , and Stand by Reputation for Customer Service

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