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Motrix Car Tires & Auto Repair complaints

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899 Prospect Road
Oakland Park , FL 33309 | Get Directions

(954) 202-1980

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Total Amount in Dispute:
$53.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Motrix Car Tires & Auto Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Motrix Car Tires & Auto Repair

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10/17/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $53.00 Amount Settled: $0.00

Customer Complaint

9/9/2022

I purchased a tire from them on 8/25 a few days later the tire went flat. I was stranded on the side of the road I went back with my receipt and they was very rude and didn't accommodate me. Resolution Sought Refund me for a bad tire they put on my car.

Company Response

10/4/2022

She bought a used tire. Our receipts say that there is not warranty on used tires. When she came in, our employees inspected the tire and the tire was in good condition. They explained that the tire was good and that there is not warranty on used tires. Then, she became upset because she wanted us to change it and also, she yelled at all our employees threatening them.

Customer Rebuttal

10/4/2022

Your company is a fraud and LIARS . You sold me a messed up tired . I went to another tired shop the man told me it was messed up and I had to pay extra money . You will reap wat you sow . You know you sold me a messed up tired STOP DOING BAD BUSINESS

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