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Mount Ascension Transitonal Care of Cascadia complaints

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2475 Winne Avenue
Helena, MT 59601-4914 | Get Directions

(406) 442-1350

http://www.mountascensionofcas...

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Total Amount in Dispute:
$4,279.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Mount Ascension Transitonal Care of Cascadia closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Mount Ascension Transitonal Care of Cascadia

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11/6/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $4,279.00 Amount Settled: $0.00

Customer Complaint

10/18/2022

They have sent me 2 statements now in my full mame. I have called them and left messages 6 times, no one has returned my call. I do no owe this company money and I have no idea why they insist that I do. Resolution Sought I want this corrected and taken out of my name with a letter on their letter head stating I do not owe this money.

Company Response

10/25/2022

Company states: The complainant called us three times, and her calls were returned each time. We have spoken to the complainant, and explained the only reason we mailed the letter to her is because she stated she is her father's Power of Attorney and this is her father's bill. She has been removed from our mailing list. We are also looking into why the collection letter doesn't have the patient's information on it. This might have helped alleviate some confusion.

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