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Mount Ephraim Chrysler Dodge complaints

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620 North Black Horse Pike
Mount Ephraim , NJ 08059 | Get Directions

(856) 202-3617

http://www.mtephraimchryslerdo...

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Total Amount in Dispute:
$898.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Mount Ephraim Chrysler Dodge closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Mount Ephraim Chrysler Dodge

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4/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/3/2024

My car has been in the shop since March 22, 2024. I was called to come get my vehicle on March 28, 2024 and another issue was found with my car within a minute of driving off the lot. I returned the car and was told that there was something else found wrong with my vehicle and that it would be worked on first thing in the morning on March 29, 2024. I received no update from the dealership so I called on Saturday, March 30, 2024 only to be informed that the writer for my car left no notes on my vehicle and had not been in the office since March 28, 2024. This is unacceptable and I am completely outraged. I only got the vehicle 5 months ago and I am having all of these issues. Resolution Sought I would like my service done for free and if the problem cannot be fixed I need a new vehicle ASAP!!

11/9/2021

RESPONSE: Complaint was not answered Amount in Dispute: $898.00 Amount Settled: $0.00

Customer Complaint

10/14/2021

I took my 2015 Challenger to get serviced on a sensor for the ABS. I was charged $898.00. I was price gauged. They charged me double of any other auto shop will charge. Spoke with young manager there He was rude and said oh well. Resolution Sought Refund me half that they over charged me.

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