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Mount Property Management complaints

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P.O. Box 73
Woodland Hills, CA 91365 | Get Directions

(323) 317-2588

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Total Amount in Dispute:
$13,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Mount Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Mount Property Management

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11/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,300.00 Amount Settled: $0.00

Customer Complaint

10/26/2023

The Management Company, run by one person, lies and misrepresents everything, including not complying with Los Angeles Rent laws and Regulations. When we did our walk through in April the manager stated to us that everything looked good and asked us where to send our deposit. After two weeks and not having received it we texted her, (this is the only way to contact her) she then stated to us that she was still waiting for receipts from a worker. Weeks later she sends us pictures of, so called, work done and bogus charges for painting. We lived in this unit for 2 years and should not be charged for painting, according to Renters Rights in the LA Rules and Regulations. The amount for painting was $3,300.00, the exact amount of our security deposit. When it came time to renew our 2nd year lease, she refused to give us a month to month lease. Instead she gave us an addendum stating that we would paint the unit ourselves before moving out. We did not sign it, yet continued to pay rent on time monthly. We have tried to sue her for our deposit in small claims court, however she and the owner have successfully evaded being served. Throughout the two years we had a leaking roof every time it rained causing water damage, an air conditioner that never worked well and a garbage disposal that took almost two months to replace. These problems were constant and never addressed correctly. Resolution Sought Return security deposit of $3,300.00

1/3/2023

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

12/8/2022

Deposit not returned for more than 3 month since move out. No mailing address stated for certified mail delivery Resolution Sought Return of deposit, interest, compensation for stress and depression/PTSD exacerbation required prescribed treatment

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