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Mountain View Remodeling complaints

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2822 Creswell Road
Bel Air, MD 21015 | Get Directions

(667) 803-4500

http://www.mountainviewremodel...

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Total Amount in Dispute:
$3,344.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Mountain View Remodeling closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Mountain View Remodeling

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5/11/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,344.00 Amount Settled: $0.00

Customer Complaint

5/4/2022

Roofing repair was to be scheduled at my home in MAY. THE CONTRACTOR HAS NOT CALLED TO SCHEDULE THE PROJECT. I have called 20 times over the last two weeks and the phone always sounds busy. There are two locations for the company with the same telephone number. 667-803-4500. The amount paid was for the down payment. Resolution Sought Complete the contract or return the money.

Company Response

5/6/2022

Company emailed: It's being installed Monday and the homeowner hadn't made the full down payment and that's why we waited until may. It should be resolved currently.

Customer Rebuttal

5/11/2022

Everything has been completed. Thank you

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