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Movavi complaints

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105 Boathouse Drive
Wildwood, MO 63040 | Get Directions

(855) 522-0335

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Total Amount in Dispute:
$180.00

Total Amount Settled:
$180.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Movavi closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Movavi

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7/10/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $179.95 Amount Settled: $179.95

Customer Complaint

6/13/2025

The ammount above is in Brazilian Reais. I recently purchased a Movavi Video Editor license to use on my desktop by mistake, thinking I was buying CapCut Pro, that I already use on mobile. the reason I made this mistake was because while searching for "CapCut Desktop" on Google, I clicked the first sponsored result — an ad by Movavi titled: "Capcut PC | Download Free | Latest Version for PC Try Capcut on desktop" I have a screenshot of this ad. Nowhere in the ad does it clearly state this is not CapCut, and this misled me into believing I was downloading the official desktop version of CapCut. This constitutes misleading advertising, which led to an induced purchase of the wrong product. And the product I ended up buying does not have the features I needed. For that reason, I requested a full refund, which they denyed. In their refund policy states that they do not refund if the client reconsidered their purchase. But I am not "reconsidering" my purchase. The product I purchased WAS NOT the product described by their AD. I only realized the mistake when I searched for the feature I wanted and it was not there. Then I proceeded to try to log with my license in my mobile app, but did not succeed. As soon as I realized it was not the same product, I immediately asked for a refund. That was less than 48h after making the purchase. Resolution Sought Refund me for the total ammount I paid, since I could not use and do not pretend to use the product, since I already bought the correct product I needed.

Company Response

7/10/2025

Per customer, the company reached out and said that after reviewing my case, they would refund me. And so they did. Thank you for mediating this! I am very grateful!

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