Find a reputable business?

Complaints and Resolutions

Moving APT complaints

Read Complaints File Complaint View Full Report

936 SW 1st Avenue, Suite 130
Miami, FL 33130 | Get Directions

(800) 360-0037

http://www.movingapt.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Moving APT closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Moving APT

Sort by

2/8/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

1/31/2024

My family and I moved from AZ to GA and were given a pretty fair ORIGINAL quote. The Friday before our pickup the dispatcher called and asked us to pay 1k extra for just in case purposes. We paid that extra amount to be able to load almost everything we had, but upon arrival the movers informed us 22 of our large items will not fit on their truck even with paying extra for more space. That lead my girlfriend and I to have to make an important decisions as to what we need to leave off the truck. We ended up having to pay 600 dollars to rent a 4×8 uhaul trailer to bring more of our belongings that we did not want to leave behind. We spoke with Yuri who is the manager and he never called us back about our issue with the items that were left off the truck, they pushed our delivery date back an extra 5 days and when our items were delivered the movers who constructed our bedset severely damaged our bed head board, and tried to leave without telling us about it. THIS COMPANY IS A HUGE SCAM AND I WISH I NEVER USED THEM!!! BTW I was bullied to remove this review in order to get a refund of 81 dollars because of the damage they did on my bed set!!!! Resolution Sought Given a refund if 1,000 dollars and for the business to be looked more into for being a scam because this is happening to others as well.

Company Response

2/1/2024

Good afternoon, Moving APT was the customer's booking agent. The customer's goods were picked up, transported, and delivered by J&B Relocation, who was the customer's moving company and whom the customer's moving contract was with. Likewise the person whom the customer has also referred to, Yuri, is not an employee of Moving APT either and is with a different company as well. Upon investigation, this customer has already submitted a claim for their move, their claim has already been processed, the customer has completed and signed a settlement form acknowledging that their issue(s) has been resolved and accepting their claim compensation, and their claim compensation has already been processed. Please feel free to contact 786-528-6086 or [email protected] to request any copies of these documents for confirmation. Thank you.

Customer Rebuttal

2/5/2024

Yeah they paid 81 dollars after destroying a headboard and they also ripped my family off asking to pay an extra 1k dollars to fit everything on their truck and told us everything won't fit. We had an itemized list that we told them before the move and they completely disregarded that list. LOOK AT OTHER REVIEWS PEOPLE ARE LEAVING!! This place is a true scam

Company Final Response

2/6/2024

Again, Moving APT was the customer's booking agent. We were not the customer's moving company, nor have we ever been in possession of the customer's goods. We have not destroyed anything, we have not asked anyone to pay $1k, and we do not have or own trucks. Per the customer's contract with J&B Relocation, J&B Relocation agreed to be responsible for the customer's move and items, and the customer acknowledged to file any claim they needed to file through J&B Relocation. Moving APT has provided the customer with the compensation for their claim as a courtesy and show of good faith from our part.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile