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Mow Bro's Mowing & Landscaping complaints

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2126 Nichols Ridge Road
Seaman , OH 45679 | Get Directions

(937) 779-6661

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mow Bro's Mowing & Landscaping closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mow Bro's Mowing & Landscaping

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10/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/13/2024

Called for a quote the owner said he would let me know he did not let me know, so called him back to see what it would cost he told me a price and I told him to let me know when they are coming. I did not hear from them so had another company on the way and then his workers showed up so I called the owner and said I asked for you to let me know so I can be sure to be here to move stuff out of your way he blew it off . I went to the side of the house to move the stuff and the worker blew grass on me 3 times called owner he blew me off again. When they Were done I walked out front and I had a tub of oil in the yard that I said don't worry about mowing here they moved it onto my new concrete pad and left a huge oil stain on my concrete luckily I had commercial grade degreaser and a commercial powerwasher I messaged owner then he. Called me saying I was lying and that I was to broke to fix it and didn't have no money to fix it? Whatever that means? We exchanged words then he said we are never coming back out there again and hung up. Resolution Sought Let people know they are a horrible company and for the business to learn respect and now to run a business.

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