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Mperial Asset Management, LLC complaints

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110 North Brockway Street, Unit 320
Palatine, IL 60067 | Get Directions

(847) 757-7171

https://mperial.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Mperial Asset Management, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Mperial Asset Management, LLC

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8/20/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/23/2023

I am 92 years of age andcam being told that l must have an e.mail or finish someone that Mperial management can commicate with to inform me of information that is being given to other resident. I have live here in this community for 22 years and all of my communlcation has been throuth U.S. mail or phone. I pray that you can assist me with this matter. Thank you! Resolution Sought I would like my communication to be by U.S. mail or phone as it has in the past.

Company Response

8/7/2023

Please call 847.757.7171 and dial extension 801 to let us know how we can assist you with your concern.

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