Mperor Tuning LLC complaints

Company states;On March 3, 2022 Jarvis Tate paid for parts (Upgraded Turbo & Performance Software) & services to be rendered to his vehicle. The vehicle was repaired and Mr. Tate 's Vehicle was returned to him in working condition. Days after the initial repair Mr. Tate returned the vehicle complaining that the car was not driving correctly. After diagnosing the vehicle it was deemed the original clutch was burned. On May 17, 2022 Mr. Tate paid for a new clutch kit to be installed. The clutch kit was ordered, delivered but was incorrect & had to be returned. Mr. Tate was aware of everything but became very hostile, rude, and disrespectful. As a result the vehicle stayed in the shop for an additional 3 weeks. Mr. Tate began to call my personal home. We continued to work with Mr. Tate even though he became more erratic & very insubordinate. The clutch was delivered and installed, again returned to Mr. Tate. A Few days after the repair Mr. Tate called my personal phone at 1:30am yelling and screaming that his car was not driving well & the clutch was slipping. He returned the car to us & told us to drive the car ourselves. We tried to replicate the problem he had but we couldn't. Based on Mr. Tates description of the symptoms the car was driven additional miles for us to get an accurate cause since we couldn't replicate the problem. We contacted the manufacturer of the clutch & were instantly denied an exchange. They looked at the purchase date & asked for the mileage driven. The car had not been driven 500 miles. The policy for return of the clutch is that the car has to be drive 500 miles or more before you can fully push the motor. If after the break in period the clutch slips then you have a claim. I delivered the car to Mr. Tate after the clutch was installed and road tested. I explained to Mr. Tate that the new components installed in his vehicle require that the vehicle be mildly drive for a couple of weeks and then you can drive as you please. Mr. Tate got into the car and took off like a drag racer. At this point I was assured that if Mr. Tate called with a problem I saw it for myself. I reached out to the manufacturer, explained the situation. I did let them know that the customer was negligent & I did see him abuse the clutch. They were not willing to accommodate replacing the clutch. This was relayed to Mr. Tate in which ensued a personal assignation towards me, loathsome comments about my mother. I stand by my shops work & operating policies. Mr. Tate abused the new clutch & the manufacture will not warranty the clutch due to his negligence. I have attached text messages sent by Mr. Tate as proof of his assault and verbal tantrums and tirades. We refuse to engage or have any dealings with Mr. Tate. We tried to deal with him morally & ethically. We have attached all of the invoices & text messages as evidence that we were working with Mr. Tate to resolve the issue in a civil manner. Regards,

Read More

Read More

Mr. Murphy brought his 2011 BMW X5 to us for repair in December 2021. The repair consisted of the replacement of the oil filter housing gasket, oil cooler gasket, serpentine belt, front crank seal, and oil pan gasket. This was caused by the oil filter housing gasket seal rupturing, spilling oil on the serpentine belt causing the belt to slide off of the bet tensioner and lodge in between the crank pulley & the crank seal. When this occurs the front crank pulley pushes the front crank seal into the motor due to the buildup of the torn belt. Mr. Murphy contacted us in July of 2022 saying the same problem occurred & it was the shops fault. His vehicle was in a remote location (Bank of America on Main St, East Hartford, CT. The tow truck driver could not tow the X5 because they didn't know how to neutral the vehicle for it to be towed to the shop. We drove out to neutral the vehicle & Mr. Murphy did not leave the keys or provide a way for us to gain access to neutral his vehicle. The trip charge was $250 which Mr. Murphy refused to pay. He then found a car transporter to properly tow his vehicle to the shop. When we revived the vehicle we video taped the damage & spotted broken & missing sensor plug., wire & wire loom caught in serpentine belt causing the belt to slip & get wedged between the crank seal and crank seal causing it to push the crank seal into the oil pan. Mr. Murphy was aware of the problem but persisted to say that this was our fault. We deemed the repair to be an out of warranty, as the issue was not caused by any wrong doing from the previous repair. As a courtesy to Mr. Murphy we agreed to repair the issue & he would purchase the parts for the repair. Mr. Murphy gave us $300 to purchase the parts. We started to repair the vehicle and Mr. Murphy stopped by the shop and asked that we halt the repair as he was taking it to BMW & wanted his money back right away. Mr. Murphy also owes for the diagnosis who's is in the sum of $125. He also owes 2 hours ($150 per hour $300) of the labor for the tear down of his vehicle At the time of the occurrence it was the 4th of July weekend. The vehicle was parked in front of our garage bay for 3 days ($45 per day, after it was to be towed away. We have pictures & videos as proof of our findings. Thank you for your time with this matter. We are seeking payment for our services in the amount of $1,110.00.

Read More

Read More