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Mr. Auto complaints

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3659 Dixie Highway
Hamilton, OH 45015 | Get Directions

(513) 547-2105

http://www.mrauto.com

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

0 complaints against Mr. Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

0 complaints against Mr. Auto

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6/25/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

3/16/2023

I bought a vehicle from Mr Auto on 2/20/23 to he vehicle was sold as is. The vehicle stop working on 2/24/23.The vehicle was towed do to the vehicle stopping on the intersection. Now I'm out of money and a vehicle. Resolution Sought I would like for Mr. Auto to have some responsibility in fixing the vehicle or refunding my money.

Company Response

6/13/2023

Company states: We sold the car without issues after the customer took it on a long test drive and comparing this vehicle to many others she drove and decided on this one. The cusotmer signed As-Is No Warranty before leaving with the car. We signed a finance cotnract between the customer and the dealer stating that she will put $2500 down and pay monthly installments of $340 every month, which was due 8 days ago. We were told that the car cutting off and left abandoned at traffice light causing the police to impound it. The customer has full responsibility to pay the impound and get the car out and continue paying their monthly installments.

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