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Mr. Nola's Glitter complaints

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1977 Barataria Blvd.
Marrero, LA 70072 | Get Directions

(504) 354-8472

https://www.mrnolasglitter.com...

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Total Amount in Dispute:
$147.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Mr. Nola's Glitter closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Mr. Nola's Glitter

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6/3/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $146.88 Amount Settled: $0.00

Customer Complaint

5/24/2024

Received faulty product. Provided videos & pictures showing the issues to their FB group where many other chimed in the same issues. Company literally said "product is fine. No refunds." No wonder their store front closed with that customer service, I'd say the online/warehouse isn't far behind. Resolution Sought Give a refund. I'll gladly ship the product back.

Company Response

5/27/2024

We offered help. So did the group members on FB. You would not hear any suggestions that anyone provided. We see your issue a lot and 99 found to be user error. Again, we tried to help, so did many on facebook. If you would have at least worked with us, instead of doing what you did, we would not be at this point. We would have sent a replacement or sent a return label to see if the product was faulty and then refunded you. You already filed a chargeback on your CC. So there is nothing to refund. You have every right to file complaints if you feel unhappy. But doing what you are doing on Facebook we will file suite for harassment and defamation.

Customer Rebuttal

5/28/2024

As owner stated, "we see your issue alot" which shows FAULTY product. I'm not a novice epoxy user, I've been doing this for years and used numerous brands, types, etc. The product 100 is faulty. I requested a refund and was told no, I have proof so don't lie saying that you would've "offered a refund". The email literally requested a refund & that I would gladly send it back, and I received the email that you wasn't even going to help, I filed a chargeback for that reason. As a business owner, you can still refund by agreeing with the chargeback so there's nothing stopping you from a refund.

Company Final Response

5/30/2024

Please read what I said. We see this issue and found to be user error. We tried our best to help. You would not let us help. Our customers tried to help. You would not take any advice. We asked many questions to help. Again, you would not hear of it. We stand behind our product. If it was s such bad product, how come your the only one with this type of complaint? We have a 4.9 out of many reviews about our company and our products. All we had asked is for you to let us help troubleshoot the issue you had. Again, as I stated many times, if you would have worked with us, at least a little, we would not be here. With any other product or anything that someone wants to return, don’t the companies ask questions? Does it fit? What is the issue? Can I help? Show me where I didn’t try to help and you worked with us! Not once did you say anything thing other than bad product or demand a refund. Epoxy is a chemical and there are many factors that affect its performance just like any other epoxy product . But you would not and still won’t take any advice our even work with us. Once again, at least work with us to help. And yes, we just don’t hand out refunds just bec

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