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Mr. Rooter Plumbing of San Angelo complaints

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2929 South First Street
Abilene, TX 79603 | Get Directions

(325) 208-1752

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Total Amount in Dispute:
$320.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Mr. Rooter Plumbing of San Angelo closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Mr. Rooter Plumbing of San Angelo

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3/1/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $320.00 Amount Settled: $0.00

Customer Complaint

1/13/2022

I called them to root out the drain on the roof. Immediately he started trying to get me to agree on a camera in the line which was 200 dollars more. He then went down to 99 dollars. It took our grocery money to pay him. He said he would not guarantee his work if I did not pay for the camera. He was only there for an hour and charged 320.00. Other plumber I had to call charges 175. For the same service. Plumbing was stopped up again 4 days later. It always lasts for at least 6 months when we have this done. They will not come back out and headquarters won't help because they are independently owned. Resolution Sought I had to fix the plumbing already. I have Wright plumbing coming out on 14th to fix it. They were here on the 9th. I gave them plenty of time to resolve this. I want my money back now

Company Response

2/17/2022

We do not fully understand this complaint because the work the consumer paid us to do was completed. It should be noted that the consumer has a preexisting issue with the line has not been addressed. The consumer also filed complaint with corporate office and we contacted consumer to explain the preexisting issue needs to be addressed.

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