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Mr. Tire Auto Service Center complaints

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519 Madison Avenue
Wooster, OH 44691 | Get Directions

(330) 359-1926

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Total Amount in Dispute:
$868.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mr. Tire Auto Service Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mr. Tire Auto Service Center

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11/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $868.00 Amount Settled: $0.00

Customer Complaint

10/14/2022

I new my car was misfiring. I went to Autozone had a computer print out indicating such. I then went to Mr Tire hoping to get to the bottom of this. They said 150.00 to just begin checking it out. I was told they replaced spark plugs with top of the line plugs etc. when I went to start car to leave the car shimmied and shook I told the mechanic who talked to the head mechanic don't worry about then I was told we found bad news you need an engine to. I gave those guys 868.00 and my car is worse than when I took it in. Resolution Sought I would like a refund

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