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Mr. Tire Auto Service Centers complaints

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335 Court Street
Binghamton, NY 13904 | Get Directions

(607) 238-4153

https://locations.mrtire.com/n...

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mr. Tire Auto Service Centers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mr. Tire Auto Service Centers

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4/24/2025

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

3/31/2025

I towed my car to MR.Tire to have a coolant leak fixed. They replaced the thermostat casing and gave it back to me but I continued to have the issue. I towed it back they tightened a screw and returned it to me but I had to send it back again. This time I'm told something was overdrilled by their mechanic now it has to be re-threaded In PA. I went without my car for a month. It was OK for a while then was overheating 03/12. I had it towed to a different mechanic now their saying the engine is blown. Im trying to replace my car but im only being offered $350 because of the damage. I have to have a vehicle for work. I'm going to lose my second job because I can't afford to uber. Resolution Sought I want to be compensated for the Ubers I've had to take, the control arms i just replaced, the inconvenience, the negligence and the car's worth.

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