Complaints for MS Direct Insurance Services, Inc. in San Bernardino, CA

P.O. Box 11329
San Bernardino, CA 92423-9914 | Get Directions

(909) 890-1313

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices. Customers complain the company sends out deceptive mailers which are actually solicitations to purchase homeowners insurance. The complainants request to be removed from the company's mailing list.

The company responded in a few cases by advising the complainant and the BBB that they are an independent mailing and fulfillment services company, and they were not aware that the mailer was a problem. On February 24, 2010 the company responded to a complaint by apologizing, and agreeing to discontinue sending the mailer, however, recent complaint activity indicates the mailer is still being used.

Complaint Closing Statistics

0 complaints against MS Direct Insurance Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

MS Direct Insurance Services, Inc. complaints