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MT Morgan Finance complaints

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500 Mamaroneck Avenue
Harrison, NY 10528 | Get Directions

(855) 775-2595

http://www.mtmorganfinance.com

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Total Amount in Dispute:
$744.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against MT Morgan Finance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against MT Morgan Finance

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2/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $493.50 Amount Settled: $0.00

Customer Complaint

2/5/2024

We were told to send money for a loan and then they started charging more money after that was received. Resolution Sought My money back.

10/30/2023

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

10/4/2023

I was lied to about a loan. I put down 250.00 then was told that the company who was going to finance the loan closed down, and now I am out 250.00. Resolution Sought Get me my money back and stop this from happening to others.

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