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Mt. Olympus Resort complaints

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1701 Wisconsin Dells Parkway
Wisconsin Dells, WI 53965 | Get Directions

(800) 800-4997

http://www.mtolympuspark.com

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Total Amount in Dispute:
$224.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mt. Olympus Resort closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mt. Olympus Resort

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10/12/2025

RESPONSE: Complaint was not answered Amount in Dispute: $224.00 Amount Settled: $0.00

Customer Complaint

9/16/2025

Weed smell Can hear every sound from people walking outside and upstairs at 1am, people grilling at midnight. Alarm clock makes weird static noises, TV doesn't turn on. All rides closed when they are supoose to be open Hotel not connected to the water park but is a good 2 mile drive. False advertising saying everything is going to be open then it's not even open even after asking the employees ahead of time and at check In, I have picture and evidence. Resolution Sought Refund and added value (not free passes after this stay). Wasted my only time off and would have gladly stayed somewhere else

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