Find a reputable business?

Complaints and Resolutions

Mulberry Acres Mobile Home Park complaints

Read Complaints File Complaint View Full Report

395 Walnut Drive
Jackson, MO 63755 | Get Directions

(573) 243-0671

https://rentalsinjackson.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$57.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Mulberry Acres Mobile Home Park closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Mulberry Acres Mobile Home Park

Sort by

11/8/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $57.00 Amount Settled: $0.00

Customer Complaint

10/17/2022

Received late notice in my mailbox 10/12/22 for rent paid 9/05/22. Rent is due by the 5th of the month. My son put it in the mailbox at the office door before midnight on 9/04/22. Manager states the 5th was a holiday and did not receive check until the 6th. Was charged $30.00 late fee plus $27.00 for each day late. Total of $57.00. Asked why I didn't receive notice a day or so after manager received check instead of waiting for a month and accumulating daily fees on top of $30.00 late charge. Manager stated she assumed I knew she received check late. I did not. I always pay on time. Resolution Sought Rescind the complete charge.

Company Response

10/27/2022

Ms. Mattingly has lived in Mulberry Acres since late 2002, but has not been punctual about paying her rent. Contrary to Ms. Mattingly’s statement “I always pay on time.”, she has been late forty-seven (47) times and that is only since April 2016 when we automated. Three of the Late Charges (including the first one) were excused as a courtesy to the tenant. In this particular case, Ms. Mattingly states that the payment was placed in the account on September 4th, which was the Sunday before Labor Day. Our manager came in Tuesday (September 6th) morning, collected all the rents in the mailbox, posted them, & then went to the bank and deposited them. Upon returning from the bank, the manager checked the mailbox again, and THAT is when Ms. Mattingly’s check was found in the mailbox. Our custom is to mail the tenant their statement if they are past due. Thus, we have no idea why Ms. Mattingly is only referring to the 10/12/2022 statement and not the one sent in September. Per our Rules and Regulations, tenants have the responsibility of keeping their accounts current, and do have a view into our system to check their balance at any time. Again, we have no idea why Ms. Mattingly did not check on her own. Lastly, Ms. Mattingly has a habit of filing complaints, even when she is at fault. She did this is 2020 also for the same reason. As of now, Ms. Mattingly has paid the VALID Late Charges, so she is current now.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile