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Multi Media, LLC complaints

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23600 El Toro Road Suite D344
Lake Forest, CA 92630 | Get Directions

(800) 774-4080

http://www.multimediallc.com

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Multi Media, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Multi Media, LLC

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10/15/2023

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

9/19/2023

It's unbelievable the amount of work they've put in to avoid me. We had an agreement and they scammed me went back on there word. They promised me tokens for personal information and had employees lie to me promising a service and didn't do it. After they got my tokens they closed my account with all my purchases and everything important and refuse to give me access or refund me. I provided all the evidence and they simply stopped answering . They've abused me mentally and financially and if they could physically. I need this money I'm sick and have no money for anything. I'm wasting away and they're cheering death on. Resolution Sought No less than $5000. They screwed me out of that much money and when I tried getting it back that's when they reached out and told me they'd fix it. After I told the card company to drop the dispute since we took care of it and I no longer could dispute again is when they blocked my accounts. I have the emails that specifically said they can't go back on it but they did anyway. No less than $5000 I want $20000.

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