Find a reputable business?

Complaints and Resolutions

Multifamily Utility Company, Inc. complaints

Read Complaints File Complaint View Full Report

P.O. Box 86531
San Diego, CA 92138 | Get Directions

(800) 501-6820

http://www.multifamilyutility....

Customer Service Representatives are available 24/7/365 to answer your questions at (800) 501-6820

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$976.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Multifamily Utility Company, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Multifamily Utility Company, Inc.

Sort by

12/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $976.12 Amount Settled: $0.00

Customer Complaint

11/23/2022

They do not send bills every month. Sometimes it's three months as was this bill. I can't pay large amounts only monthly. To make matters worse I have been without electricity for two weeks. I live in an RV park, and had to leave my home and stay with friends. No one will tell me when the work will be completed and I can return to my home. In the meantime I am being billed. There is no metering, so I have no way to authenticate a bill. Resolution Sought Discuss their billing and metering procedure, bill monthly, so i can know what to expect to pay. finish the work so I can move back into my home, or let me know when the work will be complete and credit me for the time I have not been able to live in my home. I live in Borrego Springs and it is very difficult finding or paying for interim housing while they repair.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile