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Multistate Transmissions of Chicago Heights complaints

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635 Chicago Road
Chicago Heights, IL 60411-1866 | Get Directions

(708) 252-7568

http://www.multistatetransmiss...

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Total Amount in Dispute:
$4,038.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Multistate Transmissions of Chicago Heights closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Multistate Transmissions of Chicago Heights

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10/3/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,038.00 Amount Settled: $0.00

Customer Complaint

9/15/2021

I was having transmission problem took my van to multistate transmission milex Chicago heights to make sure it was the transmission John was the person of contact he stated in fact it was the transmission 8/24/21 he needed a down payment to get started on the rebuilt transmission and he said I needed a starter also a certain price was given and he said that it wouldn't go over a certain amount which was 4000 The van was pick up on 9/13/2021 and sounded rough loud engine light was on the van would not go pass 60 mph something fell from underneath the van causing it to start smoking and cut off leaving me and my family on the side off the road he stated he test drove it and had a little shake and the van had to be driven call John about the car stopping and I was on the side of the road and needed a tow ask will it be a extra fee and he stated No when I went to the shop he said something else was wrong and he needed 85 dollar for the tow claiming it was not his fault. Resolution Sought I was expecting it to be the price that was given I had already put a down payment of 800 to get started on the work and it cost more than what I was told stating it was an difficult job

Company Response

9/21/2021

The vehicle was in need of a complete transmission rebuild and would not have exceeded the initial estimate had the transmission cooler lines not been leaking and motor mounts not been rotted out, which the customer gave authorization for replacement. The vehicle was driven twice after completion and the transmission was signed off on. Later we received a call from the customer saying all the fluid had leaked out and the vehicle was stuck on the side of the road. The customer was made aware we would tow it in free of charge if it was the transmission at fault. After receiving the vehicle and immediately checking it out, it was evident the leaking fluid was not transmission fluid, but engine oil coming from a giant hole in the front of the engine. It was noted the vehicle had a long-term engine oil leak by the caked on engine oil on bottom of the engine. The hole was caused by a connecting rod breaking through the front of the engine from neglect, nothing to do with the transmission or labor performed at Multistate Milex of Chicago Heights. As so, the customer was made aware she would be responsible for the tow and also had us tow it to a facility that works on engines, since we do not.

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