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Murphy USA complaints

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203 73rd St
South Haven, MI 49090-7907 | Get Directions

(269) 639-8971

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Total Amount in Dispute:
$220.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Murphy USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Murphy USA

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12/28/2023

RESPONSE: Complaint was not answered Amount in Dispute: $220.00 Amount Settled: $0.00

Customer Complaint

12/4/2023

On the night of the 30th I pulled up to the gas station at the pump and put my card information in the pump board. My transaction to purchase Gand when I did. So I did not receive the gas. And all my phones were moved off of my card. Unable to purchase gas. Aint or food with my car. And I have also contacted murphy gas station as well by phone. Resolution Sought I would like my transaction to be made right? I stopped at the Murphy gas station in South Haven. Michigan, and when I used my card at the gas pump. It removed all of my funds from my card totaling two hundred 20 dollars.

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