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Murray Chrysler Dodge Jeep Ram of Starke complaints

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15160 US-301 South
Starke, FL 32091 | Get Directions

(904) 290-5598

http://www.murraychryslerdodge...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Murray Chrysler Dodge Jeep Ram of Starke closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Murray Chrysler Dodge Jeep Ram of Starke

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6/27/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/26/2022

I went to Murray Chrysler Dodge Jeep Ram of Starke on March 5, 2022 on this day and purchased a 2020 Chevy Malibu. I was told to take the paperwork home for my mom to sign since she was the co signer but instead they made her the owner and I'm the co buyer without letting us know. I've been reaching out to them multiple times and I keep getting the run around about my paper work I purchased for this vehicle. In the middle of April I called again they told me they will send it to me before that Friday now its May 25th still no paperwork......they told me I should receive it in the next 2 days like before. Resolution Sought Send my paperwork for the purchase of the car

Company Response

6/15/2022

Company states; Paperwork sent to customer. Explained she is a co-buyer not co-signer.

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