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Murray Ford Kingsland complaints

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2030 GA-40
Kingsland, GA 31548 | Get Directions

(912) 510-3673

https://www.murrayfordkingslan...

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Murray Ford Kingsland closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Murray Ford Kingsland

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1/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

12/21/2023

I took my car in for repair on my sunroof. I wanted to see if water coming in the sunroof. When I got my vehicle back the sunroof shade that opens and slides back is torn away from the frame. Now when j open sunroof it hangs down to the seats. I didn't take it in like that. It is affecting my trade jn price as well as down right wrong that they think they can do this and not be accountable Resolution Sought I want my sunroof shade fixed right. As it was when it took it in.

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