Complaints for Music Box Attic in North Hollywood, CA

7346 Radford Avenue
North Hollywood, CA 91605 | Get Directions

(818) 255-0871

http://www.musicboxattic.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege ordered products are not delivered Company fails to notify customers of delays or to inform them items are on back order defective or damaged products or failure to issue refunds. Complainants also allege difficulty contacting Company to inquire on delivery status returns or refunds~~Generally Company responds to complaints by stating they will contact complainants to issue refunds or arrange for credits or by delivering items. ~

Complaint Closing Statistics

0 complaints against Music Box Attic closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Music Box Attic complaints