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Music Direct complaints

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1811 West Bryn Mawr Avenue
Chicago, IL 60660 | Get Directions

(312) 433-0200

https://www.musicdirect.com/

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Total Amount in Dispute:
$550.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Music Direct closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Music Direct

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4/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $550.00 Amount Settled: $0.00

Customer Complaint

3/10/2022

There were some headphones that were supposedly delivered to my door and signed for by me with FedEx however I was in the hospital. I live alone and there was no one there to take receipt of the package. I notified music direct of this about a month ago and at first they communicated with me and then they suddenly fell silent and I've heard nothing else and had no refund issued either. I've asked them multiple times if there's anything else that they need from me again no response I've even tried instant messaging them on Facebook where they did once upon a Time respond and now they seem to have stopped responding at all there as well. I would have even considered repurchasing the item from them had their customer service not been so bad but now that their customer service has been so bad there's no way that I would purchase the item from them again. The $550 is approximate and after tax however. Resolution Sought I would like to have the refund issue to me immediately that's the only resolution that there could be for this at this time.

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