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Music Mountain Water complaints

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305 Stoner Avenue
Shreveport, LA 71101 | Get Directions

(800) 349-6555

https://www.musicmountain.com/

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Total Amount in Dispute:
$99.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Music Mountain Water closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Music Mountain Water

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $99.39 Amount Settled: $0.00

Customer Complaint

3/13/2023

When I lived at my apartment, I told the secretary not to deliver any more water. But then the next month I got seven more bottles of water that I didn't want. She said I thought you meant for that month and they made up but I didn't get the other month then I'm going to talk to the supervisor or manager in this secretary would not let me talk to him or her asking what do I want with him I said I'll tell them they said they're not available it's that same old stuff from them and they keep sending me a bill that I don't owe cuz I told him not to deliver anymore water ???????? Resolution Sought Take my name off of their mailing list stop sending me bills cuz I don't owe them anything don't contact me anymore they followed me from my old address to the new and I don't want to hear from them I don't owe them a dime

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