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Muspga.com complaints

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5600 Mesquite Grove
Austin, TX 78744 | Get Directions

(855) 236-8084

https://muspga.com/

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Total Amount in Dispute:
$50.00

Total Amount Settled:
$50.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Muspga.com closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Muspga.com

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1/17/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $49.95 Amount Settled: $49.95

Customer Complaint

1/10/2024

Checked my balance and seen was taken from Muspa xyz Looked up shows address as 5600 mesquite Grove Austin Texas. Shows they have had 39 complaints to B.B.B. Have had previously closed down and reopen under different name or last three letters. Have been in touch with direct express which Social security puts my money, cancelled card and or sending another 10 days. They will do a fraud investigation ? Twice this has happened to me in last two years, don't know how they get information? Says has many ways from Web sites and fake accounts. Resolution Sought Refund, and a way after has been closed and reopened many a time, put this person or person's in Jail

Company Response

1/17/2024

Per consumer, they put back in my account. Thank you.

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