Complaints for Mutual of America in New York, NY

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
8	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

8 complaints against Mutual of America

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2/15/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $188,000.00 Amount Settled: $0.00

Customer Complaint

2/1/2023

I filed for withdraw of my IRA and Annuity funds on 12/19. I have nothing but an auto response saying they were processing my request. It has been over 30 since I submitted my withdrawal request. Resolution Sought I would like them to process my withdrawal request.

Company Response

2/9/2023

Dear Business Consumer Alliance: This is in response to your February 1, 2023, letter regarding the complaint filed by Ms. O'Neill. Thank you for bringing this to our attention. In her complaint, Ms. O'Neill stated that we have delayed the payment of a withdrawal that she requested. We apologize for our delay in processing Ms. O'Neill's request and for the extended wait times that she experienced when calling us. These delays are due to recent staffing shortages, an increase in call volume by customers who continue to be financially harmed and disadvantaged by the continuing effects of the Coronavirus pandemic and by recent market events, and the additional time we have been spending on each call to assist callers with their requests. We are working to address the staffing shortage as quickly as possible, and we are sorry for the frustration and inconvenience Ms. O'Neill experienced as a result. With that, our records show that Ms. O'Neill had requested two withdrawals, her TDA withdrawal was processed on February 3, 2023, and her IRA withdrawal was processed on February 6, 2023. The next business day, we sent the withdrawal amounts in accordance with her instructions. I trust the above answers Ms. O'Neill's complaint. Please call me directly at the phone number shown above, Monday through Friday, from 8:30 a.m. to 5:30 p.m. ET, with any additional questions or concerns you may have. Sincerely, Robert Kane

Customer Rebuttal

2/12/2023

Thank you for processing my claims. I have yet to receive the actual checks for the withdrawals although I can now see my account balance is $0. Thank you.

Company Final Response

2/14/2023

The checks were dated as of February 7, 2023 and mailed to Mr. Jones. Please allow time for delivery.

2/16/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,700.00 Amount Settled: $0.00

Customer Complaint

1/19/2023

I have been trying to reach Mutual of Amerioca to cancel and get a refund. I keep calling to complete my business only to hold for hrs and get hung up on multiple times! I went to their KY office only to find out they've moved. I completed all the paperwork and emailed it in. I am very upset because I can't get anyone on the phone or email and must travel to Akron, Ohio if I want to complete my business. If that is what it has to be they won't like me when I get there if this isn't resolved ! Resolution Sought File this complaint and please help me to get my issue resolved!

Company Response

2/6/2023

This is in response to your January 19, 2023, letter regarding the complaint filed by Mr. Williams. Thank you for bringing this to our attention. In his complaint, Mr. Williams stated that we have delayed the payment of a withdrawal that he requested and that he has experienced long wait times with our Call Center. We apologize for our delay in processing Mr. Williams' request and for the extended wait times that he experienced when calling us. These delays are due to recent staffing shortages, an increase in call volume by customers who continue to be financially harmed and disadvantaged by the continuing effects of the Coronavirus pandemic and by recent market events, and the additional time we have been spending on each call to assist callers with their requests. We are working to address the staffing shortage as quickly as possible, and we are sorry for the frustration and inconvenience Mr. Williams experienced as a result. With that, our records show that Mr. Williams had requested two withdrawals that were both processed on January 20, 2023. The next day, we sent the withdrawal amounts via check in accordance with his instructions. I trust the above answers Mr. Williams' complaint. Sincerely, Robert Kane

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