Complaints for Mutual of America Financial Group in New York, NY

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Mutual of America Financial Group

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3/24/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/6/2024

Attempting to access my 1099 tax document on thier online services to file my income taxes. Thier website and thier phone services explain that all documents are available online if there were any transactions such as a withdrawal, which is exactly what I am attempting to access. When I called thier phone services at 800-468-3785 and spoke with a representative they 1st told me my electronic document was unavailable due to the 401(K) plan I was apart of through my previous employer, J.J. Powell Inc. I was not satisfied with this explanation because every other document regarding the plan and my withdrawal process WAS available. I spoke to a supervisor who then gave me another excuse and stated that it was unavailable due to a new system. I do not accept either reason. This is creating an undue hardship due to me being unable to file my taxes without this form. Thier system and automated voice recording clearly states that these documents by law have to be available by January 31st and there is no disclaimer stating that certain plans will not have this availability. My position was eliminated and I was let go, of no fault of my own. I'm behind on bills due to not having efficient income and I am attempting to file my taxes to recover money owed to me so I can reconcile my past due bills. My water authority is threatening to shut off my access if my $386.00 bill is not paid. Resolution Sought Make my tax document available online like every other document regarding my withdrawal. They gave two different reasons and neither are justified or make any sense.

Company Response

3/12/2024

Company states: In this complaint, the customer stated that she has experienced difficulties in accessing the Form 1099-R that was issued to her by way of her online account. The client also stated that she has experienced poor service with our Call Center. According to our records, the Form 1099-R that was issued to the customer was made available to her online account on February 9, 2024. Prior to February 9, 2024, the tax form was not available online. On February 21, 2024, one of our representatives attempted to contact the customer to provide assistance and answer any additional questions she may have had. However, we were unable to reach her, and we left a voicemail message. We apologize for the poor service that she received, and we are sorry for any frustration that she may have experienced as a result. I trust the above answers this customer's complaint.

8/31/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $4,928.31 Amount Settled: $0.00

Customer Complaint

8/17/2023

This is my retirement money. They did give me 2464.45 when I was fighting with my former employer trying to get them to put my status as being retired. So now they still owe me the above amount. I've sent them 3 different sets of papers. They have come up with one reason or the other that I've not received the money. I was told I had to wait 5 days for paperwork to be processed and then another 5 days for the banks to do their thing. I was told that I would get the money on 8-11-23 and did not receive it. I called them on that same day and lady told me she was putting a rush on my funds and I should have the money by Monday 8-14-23 or Tuesday 8-15-23. Which I did not receive so called them back today Tuesday 8-15-23 and was told they didn't have papers on file that I had sent. I have tracking number that says they received them on July 28 2023 @3:31pm. This makes 3 different sets of paperwork that has been sent in. The second set I forgot to sign in one place. That's the set they are looking at now. They are not acknowledging the set I sent that they received on July 28 2023. The lady I talked to on Friday August 11 2023 said she saw where they received the paperwork and now they are saying it's the set I didn't sign. I've been trying to get my money since June here it is August. I have got irritate with them on the phone they give me one runaround after another I'm tired of this Resolution Sought I want my money deposited into my checking account

Company Response

8/30/2023

Company states; Ms., Grossi stated that we have delayed the payment of a withdrawal that she requested and that she has experienced when calling us. We are also sorry for the frustration and inconvenience that Ms. Grossi experienced as a result. With that, our records show that we processed an in-service withdrawal for Ms., Grossi on May 22, 2023, in the amount of $3080.56. Please note that Ms. Grossi was unable to withdraw her full balance until her employment status was confirmed as "terminated" by her employer at the time. Until that happened, Ms. Grossi was only eligible to withdraw the balance of her account that can attributed to employee contributions. We require Ms. Grossi's employment status to be confirmed as "terminated" by her former employer to help ensure that the employer has remitted all the contributions that Ms. Grossi is due prior to her being formally terminated from the plan. On June 14, 2023, Ms. Grossi's employment status was confirmed, and on June 26, 2023, we received Ms. Grossi's withdrawal forms. However, her forms were not considered to be in good order, and we were unable to process her request. (Her signature was missing from the submitted forms). Then on June 28th, one of our representatives spoke with Ms. Grossi to notify her of such, and the required forms were re-sent to her. Ms. Grossi also contacted us on July 6th. and July 11th, to check on the status of the mailed forms, as she had not yet received them, despite our sending them to her. On July 19, 2023, Ms. Grossi contacted us to notify us that she has not received the new forms, so we re-sent her the required forms that same day. Then on August 25, 2023, we received Ms. Grossi's completed forms, in good order, and on August 28th, we processed Ms. Grossi's request. The next day we sent Ms. Grossi her remaining account balance in accordance with her instructions. I trust the above answers Ms. Grossi's complaint. Sincerely, Mutual of America Securities LLC

Customer Rebuttal

8/31/2023

I have received my balance of my retirement money. I thank you

Complaints and Resolutions

Mutual of America Financial Group complaints