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Mxgpracing PTE. LTD complaints

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5040 West Main Street
Decatur, IL 62522 | Get Directions

(618) 819-0769

https://mxgpracing.com/

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Total Amount in Dispute:
$89.00

Total Amount Settled:
$89.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Mxgpracing PTE. LTD closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Mxgpracing PTE. LTD

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3/2/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $45.00 Amount Settled: $45.00

Customer Complaint

1/23/2023

Placed online order for Hooded Sweatshirt for a gift on Dec 9th 2022. Have sent numerous emails requesting tracking information for order 175509, cannot get response, phone number listed is not in use. I've been scammed and have been robbed of my money. Please advise and report. Resolution Sought Refund my money and if for sure scammera, be charged.

Company Response

2/17/2023

Company states: The customer was issued a refund of $45.98.

Customer Rebuttal

3/2/2023

Consumer states; My card was credited.

2/26/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $43.98 Amount Settled: $43.98

Customer Complaint

1/18/2023

I ordered merchandise from the company on December 15th 2022 and have not received my order. I have sent the company multiple emails without a response from them and tried calling but the number they have listed is out of service Resolution Sought I would like to have my product that I ordered or a complete refund

Company Response

2/14/2023

Company states; We have refunded Adam Houseman's order. For some reason, we can't control the database for a number of reasons.

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