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My Auto Store complaints

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1466 Ferry Avenue
Camden, NJ 08104 | Get Directions

(888) 900-1545

http://www.myautostore.com

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Total Amount in Dispute:
$182.00

Total Amount Settled:
$182.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against My Auto Store closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against My Auto Store

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6/18/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $182.00 Amount Settled: $182.00

Customer Complaint

6/17/2024

Bought a driver fender for a 2007 Cadillac Escalade and it's been over 2 weeks of purchasing they took my money off my credit card immediately and was told a week later that it would be shipped out 6-13-24 called before business closed and was told everyone was gone and I have to wait to get a refund in a rude way possible they won't give me any information on my shipping date or refund I have been very patient and nice when calling but I get a rude person in return very unprofessional. Resolution Sought I would rather have a refund.

Company Response

6/18/2024

I would like to close my complaint my funds were returned back onto my account.

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