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My City Cab complaints

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1009 East 82nd Street
Los Angeles, CA 90001 | Get Directions

(323) 921-5803

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against My City Cab closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against My City Cab

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7/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

6/13/2022

I have been a customer of this taxi cab co. Named my city cab. On June 8,22;the driver Frances #97, kept my 5 beverages 2 cartons of milk 1, 2 liter Pepsi 1, 2 liter of crush orange soda , 2 gal. Of geyser water . He never returned it even though I reported it to the Monterey park police. I talked to his supervisor jJoshua he never did anything about it. My phone was stolen from the same company on May 1, 22.. I would like an investigation done on this company to see if they are legitimate. They all speak Spanish and are from mexico. They've done this to other people according to the yellow cab company. Resolution Sought Give me the $5 I spent for my beverages and compensation for pain and suffering. Total of $500. My cell phone also. Worth $200 $6 beverages $300 pain and suffering.

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